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Technology15-1231.00Specialization

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

$71,530
Median Pay
4-6 years
Training
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In Transition
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This is a specialization of

Network Engineers & Architects

Career Overview Video

AI Impact Assessment

AI Resilience Score

Score 2/6: high AI task exposure indicates this career is being transformed by AI

🟠In Transition

How we calculated this:

AI Exposure
High+0

63% of tasks can be accelerated by AI

Job Growth
Stable+1

+2% projected (2024-2034)

Human Advantage
Moderate+1

EPOCH score: 15/25

Total Score2/6
Methodology: v2.0 - GPTs are GPTs / BLS / EPOCH Additive ScoringUpdated: 2026-01-09
View full methodology →

Key Responsibilities

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Install network software, including security or firewall software.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Provide telephone support related to networking or connectivity issues.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Education & Training

Typical Entry Education

Bachelor's degree

Time to Job Ready

4-6 years

Based on Job Zone 4. For formal education duration only, see education_duration.

Technology Skills

Windows/macOS administrationActive DirectoryNetwork monitoring toolsHelp desk ticketing systemsCisco networkingBash/PowerShell scriptingRemote support tools

Key Abilities

Oral ComprehensionProblem SensitivityDeductive ReasoningOral ExpressionInductive ReasoningWritten ComprehensionInformation OrderingWritten ExpressionNear VisionSpeech Recognition

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Find jobs and training programs for computer network support specialists- Median salary: $72K/year

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Compensation Details

$45,660
10th Percentile
$71,530
Median
$121,920
90th Percentile

Based on 158,720 employed workers

Also Known As

Cloud EngineerCloud Support SpecialistComputer Network AnalystComputer Network SpecialistComputer Network Support SpecialistComputer NetworkerComputer Operations TechnicianComputer Systems SpecialistConfiguration TechnicianControls Programmer

Data from O*NET 30.1 and BLS Occupational Employment Statistics

O*NET Code: 15-1231.00