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Technology15-1232.00Specialization

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

$59,240
Median Pay
1-3 years
Training
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High Disruption Risk
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This is a specialization of

IT Support Specialists

Career Overview Video

AI Impact Assessment

AI Resilience Score

Score 1/6: high AI task exposure, declining job demand creates significant risk from AI disruption

🔴High Disruption Risk

How we calculated this:

AI Exposure
High+0

61% of tasks can be accelerated by AI

Job Growth
Declining+0

-4% projected (2024-2034)

Human Advantage
Moderate+1

EPOCH score: 15/25

Total Score1/6
Methodology: v2.0 - GPTs are GPTs / BLS / EPOCH Additive ScoringUpdated: 2026-01-09
View full methodology →

Key Responsibilities

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Education & Training

Typical Entry Education

Bachelor's degree

Time to Job Ready

1-3 years

Based on Job Zone 3. For formal education duration only, see education_duration.

Technology Skills

Windows/macOSMicrosoft 365Active DirectoryHelp desk software (ServiceNow, Zendesk)Remote desktop toolsBasic scripting

Key Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

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Compensation Details

$37,690
10th Percentile
$59,240
Median
$97,020
90th Percentile

Based on 689,700 employed workers

Also Known As

Application Customer Service Representative (Application CSR)Application Support EngineerApplications AnalystAutomatic Data Processing Customer Liaison (ADP Customer Liaison)Call Center Support Representative (Call Center Support Rep)Cloud Operations SpecialistComputer Customer Support SpecialistComputer Hardware Technician (Computer Hardware Tech)Computer Help Desk Representative (Computer Help Desk Rep)Computer Help Desk Specialist

Data from O*NET 30.1 and BLS Occupational Employment Statistics

O*NET Code: 15-1232.00