Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
This is a specialization of
Information & Record ClerksCareer Overview Video
AI Impact Assessment
AI Resilience Score
Score 0/6: high AI task exposure, declining job demand, limited human advantage creates significant risk from AI disruption
How we calculated this:
96% of tasks can be accelerated by AI
-6% projected (2024-2034)
EPOCH score: 7/25
Key Responsibilities
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
Education & Training
Typical Entry Education
High school diploma or equivalent
Time to Job Ready
0-1 years
Based on Job Zone 2. For formal education duration only, see education_duration.
Technology Skills
Key Abilities
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Find jobs and training programs for correspondence clerks- Median salary: $42K/year
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Compensation Details
Based on 4,650 employed workers
Also Known As
Data from O*NET 30.1 and BLS Occupational Employment Statistics
O*NET Code: 43-4021.00