Personal Care39-1013.00Specialization

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

$61,210

Median Pay

Less than 6 months

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Career Overview Video

AI Impact Assessment

AI Resilience Score

Score 3/6: balanced factors means AI will assist but humans remain essential

🟡AI-Augmented

How we calculated this:

AI Exposure

Medium+1

43% of tasks can be accelerated by AI

Job Growth

Stable+1

+2% projected (2024-2034)

Human Advantage

Moderate+1

EPOCH score: 15/25

Total Score3/6

Methodology: v2.0 - GPTs are GPTs / BLS / EPOCH Additive ScoringUpdated: 2026-01-09

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Key Responsibilities

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons' complaints.
Greet customers and ask about the quality of service they are receiving.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Monitor payment of hand-delivered jackpots to ensure promptness.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Establish and maintain banks and table limits for each game.

Education & Training

Typical Entry Education

High school diploma or equivalent

Time to Job Ready

0-1 years

Based on Job Zone 2. For formal education duration only, see education_duration.

Technology Skills

Corel WordPerfect Office SuiteMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WordOperating system software

Key Abilities

Oral ComprehensionOral ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionWritten ComprehensionWritten ExpressionSelective Attention

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Compensation Details

$37,230

10th Percentile

$61,210

Median

$82,290

90th Percentile

Based on 25,100 employed workers

Also Known As

Blackjack Pit BossBlackjack SupervisorCardroom ManagerCardroom SupervisorCasino Floor RunnerCasino Floor SupervisorCasino FloorpersonCasino ManagerCasino Services SupervisorCasino Shift Manager (CSM)

Data from O*NET 30.1 and BLS Occupational Employment Statistics

O*NET Code: 39-1013.00