First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
This is a specialization of
Sales SupervisorsCareer Overview Video
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AI Resilience Score
Score 2/6: declining job demand indicates this career is being transformed by AI
How we calculated this:
49% of tasks can be accelerated by AI
-5% projected (2024-2034)
EPOCH score: 14/25
Key Responsibilities
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Education & Training
Typical Entry Education
High school diploma or equivalent
Time to Job Ready
0-1 years
Based on Job Zone 2. For formal education duration only, see education_duration.
Technology Skills
Key Abilities
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Find jobs and training programs for first-line supervisors of retail sales workers- Median salary: $47K/year
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Compensation Details
Based on 1,087,890 employed workers
Also Known As
Data from O*NET 30.1 and BLS Occupational Employment Statistics
O*NET Code: 41-1011.00