Public Safety Telecommunicators
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
This is a specialization of
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AI Impact Assessment
AI Resilience Score
Score 1/6: high AI task exposure, limited human advantage creates significant risk from AI disruption
How we calculated this:
66% of tasks can be accelerated by AI
+4% projected (2024-2034)
EPOCH score: 7/25
Key Responsibilities
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Record details of calls, dispatches, and messages.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Maintain access to, and security of, highly sensitive materials.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Education & Training
Typical Entry Education
High school diploma or equivalent
Time to Job Ready
0-1 years
Based on Job Zone 2. For formal education duration only, see education_duration.
Technology Skills
Key Abilities
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Find jobs and training programs for public safety telecommunicators- Median salary: $49K/year
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Compensation Details
Based on 97,820 employed workers
Also Known As
Data from O*NET 30.1 and BLS Occupational Employment Statistics
O*NET Code: 43-5031.00