Information & Record Clerks

The information and record clerk begins each day by reviewing pending tasks and organizing priorities that often span multiple projects simultaneously. Whether processing trade documents in a bustling brokerage office, handling correspondence for a large corporation, or managing license applications at a municipal building, these professionals spend roughly 60-70% of their time on core documentation tasks. They might start by verifying client information, updating database records, or preparing official forms and certificates. The work requires careful attention to detail as they cross-reference data, ensure compliance with regulations, and maintain accurate filing systems that others depend on throughout the organization.

Mid-day activities typically involve substantial interaction with colleagues, clients, or the public. A clerk might field phone calls from customers seeking account information, collaborate with supervisors to resolve discrepancies in applications, or coordinate with other departments to expedite urgent requests. In government settings, they often serve walk-in visitors who need permits or official documents, while those in corporate environments may work closely with sales teams or legal departments. The pace can vary dramatically—from steady, methodical processing during quiet periods to rapid response modes when deadlines approach or high-priority requests arrive.

Afternoons frequently focus on completing processing tasks, updating records, and preparing materials for the next day. These professionals work across diverse environments, from courthouse offices and hotel front desks to financial institutions and customer service centers. Their role serves as a crucial link in organizational operations, ensuring that information flows smoothly, records remain current and accessible, and both internal teams and external clients receive the documentation support they need to conduct business effectively.