Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
🎬Career Video
📋Key Responsibilities
- •Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- •Identify and report problems in obtaining valid data.
- •Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- •Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- •Review data obtained from interview for completeness and accuracy.
- •Compile, record, and code results or data from interview or survey, using computer or specified form.
- •Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- •Assist individuals in filling out applications or questionnaires.
💡Inside This Career
The interviewer collects information through structured questioning—conducting surveys, completing applications, gathering data for research or business purposes, and recording the responses that organizations need. A typical day centers on interviewing activity. Perhaps 75% of time goes to conducting interviews: asking questions, recording responses, clarifying answers, completing forms. Another 15% involves data handling—reviewing completed forms, entering data, identifying problems. The remaining time addresses scheduling, training, and coordination with supervisors.
People who thrive as interviewers combine communication skills with attention to detail and the neutrality that accurate data collection requires. Successful interviewers develop efficiency in their questioning protocols while building the rapport skills that encourage complete responses. They must ask questions without leading answers. Those who struggle often cannot maintain the structured approach that consistent data requires or find the repetitive questioning tedious. Others fail because they cannot build the rapport that elicits honest, complete responses.
Interviewing serves as the human data collection function across research, healthcare, and business contexts, with interviewers gathering the information that enables decision-making. The field varies from market research to patient intake to survey administration. Interviewers appear in discussions of research methodology, data collection, and the workers who convert human responses into usable information.
Practitioners cite the people interaction and the straightforward work as primary rewards. The variety of people encountered provides interest. The work is structured and predictable. The schedule may offer flexibility. The entry is accessible. The skills are transferable. The work contributes to research or service delivery. Common frustrations include the repetition and the refusals. Many find that asking the same questions endlessly is tedious. Response refusals and incomplete answers are frustrating. The work is often temporary or part-time. The compensation is low. The data entry requirements are tiresome. Some contexts involve sensitive or uncomfortable questions.
This career requires communication skills with on-the-job training. Strong listening ability, attention to detail, and neutral demeanor are essential. The role suits those who enjoy people contact in structured contexts. It is poorly suited to those wanting career advancement, uncomfortable with repetitive questioning, or seeking higher compensation. Compensation is low, typically hourly.
📈Career Progression
📚Education & Training
Requirements
- •Entry Education: High school diploma or equivalent
- •Experience: One to two years
- •On-the-job Training: One to two years
- !License or certification required
Time & Cost
🤖AI Resilience Assessment
AI Resilience Assessment
Maximum Risk: High AI exposure, rapidly declining demand, and limited human differentiation
How much of this job involves tasks AI can currently perform
Likelihood that AI replaces workers vs. assists them
(BLS 2024-2034)
How much this role relies on distinctly human capabilities
💻Technology Skills
⭐Key Abilities
🏷️Also Known As
🔗Related Careers
Other careers in office-admin
🔗Data Sources
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